Special Order Placement

Special orders are submitted for production immediately upon order placement and are built to your chosen size. You are required to pay for the full balance upon order placement. A non-refundable 50% deposit will be taken when the order is placed; If you choose to cancel your special order item(s) before 10 days, your 50% deposit will not be refunded, the remaining will be credited back to the original payment method.

Due to the technical process of creating a hand made rug and size, please allow 1-3 months for your rug to be created. You will be sent an email stating the completion of your rug, followed by 7-14 business days for the parcel to arrive at your address.