Special orders are submitted for production immediately upon order placement and are built to your chosen size. You are required to pay for the full balance upon order placement. A non-refundable 50% deposit will be taken when the order is placed; If you choose to cancel your special order item(s) before 10 days, your 50% deposit will not be refunded, the remaining will be credited back to the original payment method.

Due to the technical process of creating a hand made rug and size, please allow 1-3 months for your rug to be created. You will be sent an email stating the completion of your rug, followed by 7-14 business days for the parcel to arrive at your address.